In the event of a loss or damage to your property, first ensure the safety of yourself and others.
If a dangerous situation exists, such as fire, downed power lines, etc., notify public safety authorities and keep people away from the danger.
As soon as possible after the loss, notify Eldredge & Lumpkin and/or your insurance company.
Notify your local police department in the event of a loss by theft or malicious mischief.
Notify your credit card or fund transfer card company if your credit cards are lost or stolen.
Protect your property from further damage. If required, please make reasonable and necessary repairs to protect the property, and keep an accurate record of repair expenses.
If your home is damaged beyond being able to live there, record any expenses you incur for temporary housing and additional living expenses including clothing and other necessities.
The preparation of your claim is a necessary component of the claim process. We realize that this is a difficult thing to do when you are trying to regain some normalcy in your life, and we will do everything we can to help you present your claim in an effort to reduce the claim cycle and get you paid for the loss.
Prepare an inventory of damaged or stolen personal property showing the quantity, description, replacement value and amount of loss. Please attach all bills, receipts and related documents that justify the figures in the inventory.
In some instances, your agent or the company may assign your claim to an independent adjusting company.
The claim adjustor will contact you within two business days of their notification of your claim. If you are not contacted within two business days, please contact Eldredge & Lumpkin at 800 945-1840.
The adjuster will meet with you to discuss the details of your loss, and the scope and value of necessary repairs or replacement of damaged or stolen property. If necessary, the adjuster can meet with your representative – such as a caretaker – to discuss your loss.