COMPANY PAYMENTS SITES AND COVID-19 RESPONSE
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Phone |
Website Payment |
Covid-19 Response |
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AIG |
888-978-5371 |
https://www.aig.com/individual/insura nce/private-client-group/make-a- payment/ |
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THE BARNSTABLE |
800-310-9310 |
If you are in payment difficulties, reach out to the Barnstable directly for assistance |
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BUA/LLOYDS |
603-772-5005 |
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If you are in payment difficulties, reach out to the BUA directly for assistance |
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CHUBB |
800-372-4822 |
https://www.chubb.com/securePerson alContent/ng/reg/#/billing/quickpay/ |
If you are in payment difficulties, reach out to the Chubb directly for assistance |
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CNA |
877-276-7507 |
https://www.cna.com/web/guest/cna/ home/ |
Until June 1, 2020 C N A will Suspend All Non-Payment Cancellations, Waive All late fees, but continue regular billing |
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FLOOD POLICIES |
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HANOVER |
800-573-1187 |
Will be returning 15% of April and May AUTO premiums to Personal Lines Customers through the Hanover CARES Refund and Placing a 60 day hold on all cancellations and non-renerals for non-payment. |
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HARTFORD |
877-287-1316 |
https://business.thehartford.com/expr esspay/ |
Suspending all Non-Payment Cancellations and Late Fees until May 1, 2020. They will accept calls from both agents and clients for any other billing accomodations. |
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MAPFRE |
800-922-8276 X14300 |
https://www.mapfreinsurance.com/b2 cwebapp/account/loginView?locale=en &state=MA/ |
Will be returning 15% of April and May AUTO premiums to Customers, as well as, donating $38 Million to urgent medical and community needs |
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NARRAGANSETT BAY |
800-343-3375, option 3 |
https://www.nbic.com/make- payment/ |
Will consider situations on a case by case basis to provide flexabilitywith modification of fees, billing plans or due dates to avoid or delay Non-Payment Cancellations |
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NATIONAL GRANGE/MAIN STREET AMERICA |
877-927-5672 |
https://www.msagroup.com/pay-my- bill/ |
Offering 20% credit on BOP and Contractor policies and 15% Credit on all auto policies for the Months of April and May, but all policies must be in force on 3/31/2020. Until April 30, 2019 NGM is accepting requests for extension on due dates for up to 60 days from the date requested. |
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ORCHID |
866-370-6505 |
https://orchidinsurance.com/apps/pa yment-options/ |
For customers who communicate with us, that they are unable to make a payment due to COVID-19, Orchid willsuspend Non-Payment Cancellation Notices until May 25, 2020 |
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PLYMOUTH ROCK/BUNKER HILL |
866-353-6292 |
https://ci2.plymouthrock.com/qpay/lo gin/ |
A 25% premium credit on Liability and Personal Injury Protection on Personal Auto Policies. An option to pay it forward and donate your credit to a Non-Profit Organization for app policies effective on April 1, 2020. if a customer is out of work PRAC will hold any policy cancellations and any policies already lapsed, PRAC will work with anyone out of work to get it reinstated. The agent must call in with a request in both circumstances. All other billing issues will be assessed on a case by case basis. |
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QUINCY MUTUAL |
866-361-2795 |
https://webpayments.billmatrix.com/Q uincy/ |
Quincy will return $25 per vehicle to policyholders with an active policy as of 4/30/2020. Also QM will consider each situation differently with regard to giving payment flexability and/or modification of billing plans or due dates to avoid Non-Payment Cancellations. |
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SAFECO/LIBERTY MUTUAL |
888-723-3260 |
https://www.safeco.com/customer- resources/customer-support/billing- and-payment/ |
Safeco is offering a 15% refund on 2 months of annual premium. Safeco & LM billing reps are authorized toadjust a customer's current bill and waive late fees for customers unable to make a payment during this time. |
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SAFETY INSURANCE |
800-951-2100 |
https://www.safetyinsurance.com/mya ccount/billpay.pl?guest=1 |
There will be a 15% Safety Personal Auto Relief Credit. Cancellation Notices issued after March 23, 2020 will be rescinded and Safety will place a temporary hold on all non-payment cancellations until further notice. They will continue to send out invoices. |
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TRAVELERS |
800-550-7716 |
https://www.travelers.com/pay-your- bill/ |
Adding a Stay-At-Home Credit that will give a 15% credit to US PersonalAuto Customers for their April & May Premiums. Have suspended cancellations and Non- Reneals due to Non-Payments until May 15, 2020. There will be no interest, late fees or penalties during this period. |
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UPC- UNITED PROPERTY & CASUALTY |
800-295-8016 |
https://www.upcinsurance.com/policy holders/payments/ |
Call directly to work out accomodations. |